Choose the products you want, add them to your cart, and complete the purchase with your details. The whole process is simple and secure.

MB Way, card, bank transfer. All payments are processed securely.

If it hasn't been sent yet, please contact us as soon as possible at helloprismaloot@gmail.com

Typically 24–48 business hours after payment confirmation (for Portugal). International shipping times vary depending on the destination.

The price is calculated automatically at checkout, based on weight and destination.

Unfortunately not. As the contents are a surprise, opened boxes cannot be returned. The same applies to packages of letters and other sealed items.

No problem. Contact us with photos of the item and we'll resolve it quickly.

Yes, we accept returns within 14 days of receiving your order, provided the product is in perfect condition and in its original packaging. 👉 The customer is responsible for the return shipping costs.